Benefits:

Health insurance
Vision insurance
401(k)
401(k) matching
Dental insurance

Job Summary

AET Federal is seeking a Training & Application Support Specialist to help City of Danville staff adopt the Enterprise Technology Management platform. The specialist will develop role-based training and support users during rollout and ongoing operations.

Responsibilities

Create user guides, quick-reference materials, and knowledge base articles for City staff and platform administrators.
Deliver training on service desk workflows, asset management, technology intake, and reporting.
Triage user questions and platform issues, document resolutions, and escalate defects to the appropriate technical team.
Track recurring support issues and update training materials as workflows and platform features change.

Qualifications

3+ years in software training, enterprise application support, or a related customer-facing technical role.
Experience creating user documentation and delivering live training.
Ability to troubleshoot application issues, document support cases, and explain technical steps clearly.
Experience with service desk platforms, SaaS rollouts, or accessible training materials preferred.

Annual Base Salary
$65,000–$85,000

Benefits

Health, dental, and vision insurance
Paid time off
401(k) matching

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation: $65,000.00 - $85,000.00 per year

WE ARE

AET Federal Inc. (“AET”) is certified as an 8(a) Small Disadvantaged Firm by US Small Business Administration and also certified by the Commonwealth of Virginia, Department of Small Business and Supplier Diversity as Small, Minority Owned Business (SWaM). AET prides itself on efficient management and low overhead, thereby offering its clients high quality services at highly competitive prices. The fundamental distinction of our company is its business knowledge in both the public and private sectors. We serve the transportation, defense, intelligence, financial, healthcare, and technology & telecommunications industries. AET is successful because we listen to our clients, we learn from our clients, and we understand our clients’ needs. In an industry that is constantly changing, AET is the face of stability.

ARE YOU READY FOR WHAT'S NEXT IN YOUR CAREER?

At AET, our success is defined by the knowledge, commitment, diversity, and satisfaction of our employees. Impactful Work. Smart Solutions. Meaningful Careers. AET fosters a creative and efficient work environment that revolves around a project team concept. We offer competitive salaries and an exceptional benefits package, and we are always seeking new candidates to join our team.

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